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Communicating With
Customers
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An Entry-Level Guide
On a first job, students suddenly find themselves "on the other side of the
counter" dealing with customers who range from polite to puzzled, from
indecisive to just plain ornery. Communicating With Customers teaches how to
deal with people-as-customers. Viewers learn how to defuse the anger of
customer, the importance of attitude and appearance, how to deal with
customers on the telephone and how to serve "lemon aid".
15 minutes
2005
DVD
ORDER CODE: LS-1287-05-DVD
VHS
ORDER CODE: LS-1287-05-VHS
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