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The ability to defuse
confrontation and arrive at a solution that is acceptable to everyone
involved is a quality that all employers value. This video illustrates how
to courteously resolve office conflicts by depersonalizing them, opening the
lines of communication, and examining all options in order to come to an
agreement. Brainstorming with coworkers is presented as a means of
developing consensus.
A Cambridge Educational Production.
Copyright date: ©2000
21 minutes
ORDER CODE:
FFMBVL10885V
VIDEO
ORDER CODE: FFMBVL10885DVD
DVD
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