Electronics - Communication: VIDEO/DVD, This program shows the need for strong customer service skills when dealing with clients - how to ask the right questions in order to understand the needs of the customer. Making clear, concise orders for parts and the proper procedures for handling service reports are also examined.

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			Electronics - Communication

This program shows the need for strong customer service skills when dealing with clients - how to ask the right questions in order to understand the needs of the customer. Making clear, concise orders for parts and the proper procedures for handling service reports are also examined.

ORDER CODE: IPCL175VHS w/ Worksheets
VHS VIDEO

ORDER CODE: IDPC175DVD w/ Worksheets
DVD