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Benchmarking: The Search for Industry Best
Practices that Lead to Superior Performance |
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Author: Robert C. Camp
This groundbreaking reference is for middle managers in industry (in
marketing, manufacturing, administrative and support, finance, and personal
functions), not-for-profit organizations and government agencies, as well as
quality improvement projects. Detailed examples show you how to relate
benchmarking to your own circumstances. Reference guides help you get
started.
Robert C. Camp guides you through all phases of the ten-step benchmarking
process, from the planning stage to maturity. It also contains case study
examples from Xerox's successful benchmark of L.L. Bean and over 50 tables
and figures.
ORDER CODE: PP3527
BOOK
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