Customer Service by Telephone: VIDEO/DVD, This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.

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			Customer Service by Telephone

This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.
(20 minutes)

ORDER CODE: FFMBVL2907V
VHS VIDEO

ORDER CODE: FFMBVL2907DVD
DVD