Body Language in Customer Service: VIDEO/DVD, This program examines the role of posture, eye contact, proximity, tone of voice, and other intended and unintended forms of nonverbal communication. It points out that in customer service, there are no neutral signals, and shows the techniques for sending positive messages by means of head angle, eye contact, tone of voice, and their equivalent for telephonic communication.

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			Body Language in Customer Service

This program examines the role of posture, eye contact, proximity, tone of voice, and other intended and unintended forms of nonverbal communication. It points out that in customer service, there are no neutral signals, and shows the techniques for sending positive messages by means of head angle, eye contact, tone of voice, and their equivalent for telephonic communication.
(20 minutes)

ORDER CODE: FFMBVL2903V
VHS VIDEO

ORDER CODE: FFMBVL2903DVD
DVD