| This program helps viewers
cross the line from adequate handling of incoming calls to mastery of the
telephone as a business tool. It demonstrates the best ways to take a
message and offers guidelines for creating a recorded message; offers tips
on improving one’s telephone voice; and shows how to (and how not to) defuse
angry callers and deal with problems and unexpected situations.
27 minutes
Closed Captioned
ORDER CODE: FFMBVL2486V
VHS
VIDEO
ORDER CODE: FFMBVL2486DVD
DVD
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