Benchmarking in Practice: VIDEO/DVD, Managers from Xerox, Price Waterhouse, and several other organizations discuss the major processes involved in benchmarking—preparation, analysis of information, taking action, and reviewing the results for effectiveness. Xerox managers reveal how their company handles requests for benchmarking information from other companies. Workers discuss the importance of employee involvement.

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			Benchmarking in Practice

Managers from Xerox, Price Waterhouse, and several other organizations discuss the major processes involved in benchmarking—preparation, analysis of information, taking action, and reviewing the results for effectiveness. Xerox managers reveal how their company handles requests for benchmarking information from other companies. Workers discuss the importance of employee involvement. Expert Robert Camp examines the pitfalls of benchmarking, including the problem of confidentiality when sharing information with other companies.

ORDER CODE: FFMBVL7224DVD
DVD