The Basics of Handling Incoming Calls: VIDEO/DVD, This program shows how to handle the exchange that often provides the first (and if poorly done, the only!) impression of any business—the incoming call. With specific instructions and vignettes, the program covers such essential topics as: answering calls with courtesy, promptness, and helpfulness; putting calls on hold without leaving the caller feeling ignored; what to do when the requested party is busy or unavailable; screening calls (without offending the caller); and concluding a call.

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			Basics of Handling Incoming Calls

This program shows how to handle the exchange that often provides the first (and if poorly done, the only!) impression of any business—the incoming call. With specific instructions and vignettes, the program covers such essential topics as: answering calls with courtesy, promptness, and helpfulness; putting calls on hold without leaving the caller feeling ignored; what to do when the requested party is busy or unavailable; screening calls (without offending the caller); and concluding a call.

29 minutes
Closed Captioned

ORDER CODE: FFMBVL2485V
VHS VIDEO

ORDER CODE: FFMBVL2485DVD
DVD